Every call scored. Every claim verified. Every agent accountable.

AI-powered call quality scoring for BPOs and contact centres. Scale your QA from 2% to 100% visibility instantly.

Book a Demo See How It Works

98.4%

Accuracy Score

The Challenge

Manual QA covers 3-5% of calls

Relying on random sampling leaves your business exposed to massive blind spots and regulatory risks.

gavel

Compliance Risks

Unchecked calls lead to missed disclosures and regulatory fines that manual audits simply can't catch.

person_off

Agent Mistakes

Inconsistent script adherence and factual errors erode customer trust and drive up churn rates.

history_edu

Audit Trails

Scattered data makes resolving claims or verifying promises an expensive, manual nightmare.

Three steps to 100% visibility

upload_file

1. Upload

Securely ingest call recordings via API or bulk upload from any telephony platform.

analytics

2. Score

AI analyzes sentiment, compliance benchmarks, and custom scorecard parameters.

fact_check

3. Review

Dashboards highlight high-risk calls and provide instant coachable moments for teams.

100% of calls scored. Evidence on every verdict. Zero guesswork.

100%

Call Coverage

3-5 min

Average Scoring Time

Full

Audit Trail On Every Call

Enterprise-grade capabilities

psychology

Automated Rubrics

Build complex scoring models based on your specific industry compliance needs.

Premium Core

verified

Knowledge Accuracy

Verifies that agents provided factually correct information based on your internal knowledge base.

sentiment_satisfied

Sentiment Mapping

Identify emotional trends and detect customer frustration before it leads to escalation.

compare_arrows

Human vs AI Comparison

Compare reviewer scores against AI outcomes to calibrate quality standards with confidence.

hub

API Integration

Connect seamlessly with Five9, Genesis, NICE, and custom proprietary stacks.

report

Zero Tolerance Protocol

Auto-fail on critical breaches so high-risk calls are escalated instantly for action.

Deep Dive

Knowledge Accuracy Verification

Most AI tools only track "Did they say X?". Abilitix tracks "Was X correct?". Our engine cross-references agent claims against your actual policy documents to prevent misinformation.

check_circle Prevent legal liability from false claims
check_circle Instant source citations for QA reviewers

Mock Scorecard: Claim Verification

INCONSISTENT

Agent Claim

"Your insurance plan covers international medical flights at 100% reimbursement."

Policy Source Citation (Doc #492)

"International medical evacuations are capped at $50,000 or 80% of costs, whichever is lower."

warning Severity: High - Misleading Financial Information

Predictable scaling

Starter

$499/mo

check Automated scoring
check Sentiment analysis
check Call summary

Get Started