Every call scored. Every claim verified. Every agent accountable.
AI-powered call quality scoring for BPOs and contact centres. Scale your QA from 2% to 100% visibility instantly.
Manual QA covers 3-5% of calls
Relying on random sampling leaves your business exposed to massive blind spots and regulatory risks.
Compliance Risks
Unchecked calls lead to missed disclosures and regulatory fines that manual audits simply can't catch.
Agent Mistakes
Inconsistent script adherence and factual errors erode customer trust and drive up churn rates.
Audit Trails
Scattered data makes resolving claims or verifying promises an expensive, manual nightmare.
Three steps to 100% visibility
1. Upload
Securely ingest call recordings via API or bulk upload from any telephony platform.
2. Score
AI analyzes sentiment, compliance benchmarks, and custom scorecard parameters.
3. Review
Dashboards highlight high-risk calls and provide instant coachable moments for teams.
100% of calls scored. Evidence on every verdict. Zero guesswork.
100%
Call Coverage
3-5 min
Average Scoring Time
Full
Audit Trail On Every Call
Enterprise-grade capabilities
Automated Rubrics (Coming soon)
Build complex scoring models based on your specific industry compliance needs.
Knowledge Accuracy
Verifies that agents provided factually correct information based on your internal knowledge base.
Sentiment Analysis
Score customer and agent sentiment and flag potential frustration for targeted QA follow-up.
Human vs AI Calibration
Compare reviewer outcomes against AI scores to calibrate QA standards with confidence.
Compliance Alerting
Configure threshold and KA inconsistency alert rules with delivery history for proactive QA operations.
Zero Tolerance Protocol
Auto-fail on critical breaches so high-risk calls are escalated instantly for action.
Knowledge Accuracy Verification
Most AI tools only track "Did they say X?". Abilitix tracks "Was X correct?". Our engine cross-references agent claims against your actual policy documents to prevent misinformation.
- check_circle Prevent legal liability from false claims
- check_circle Instant source citations for QA reviewers
Mock Scorecard: Claim Verification
INCONSISTENTPredictable scaling
Essential to enterprise — choose the tier that fits your team. Optional pricing-links.json wires Stripe or mailto.
Starter
Essential AI scoring for teams automating baseline quality assurance.
- check_circle5,000 minutes
- check_circleConfigurable rubrics
- check_circleSentiment signals
- check_circleEmail support
Growth
Advanced tooling for scaling operations and deeper integration.
- check_circle15,000 minutes
- check_circleKnowledge-accuracy workflow
- check_circleAPI access
- check_circleCompliance-oriented controls
- check_circlePriority support
Enterprise
Full-suite governance for multinational BPOs and regulated environments.
- check_circleVolume by agreement
- check_circleCustom models & workflows
- check_circleDedicated success manager
- check_circleSSO / SAML
- check_circleWhite-label options
Frequently asked questions.
Billing, upgrades, and how we handle your data — details in your order form and DPA.
How is usage measured?
Usage is based on audio processed in the platform. Your tenant dashboard shows consumption; exact metering is defined in your subscription.
Can we change plans?
Upgrades can usually be applied immediately; downgrades typically take effect on the next billing cycle. Stripe handles proration where applicable.
Is tenant data isolated?
The product is multi-tenant with tenant-scoped access. Enterprise options can include additional isolation and region choices — ask sales.