Command Centre — what needs attention
100% of calls scored. Reviewers start with escalations, not random samples.
| Filename | Agent | Flag | Time |
|---|---|---|---|
| retention_call_0842.mp3 | Agent 104 | Escalated | 2h ago chevron_right |
| support_queue_017.wav | Agent 217 | Escalated | 1d ago |
Job scorecard — rubric on every call
Each check is pass/fail against your scorecard — not a mystery number.
What reviewers see
One check failed below — open it to see the linked transcript quote and timestamp.
Evidence on every verdict
The fail links to the exact words in the transcript — ready for QA or audit.
Transcript excerpt
01:42Agent: …and with your current plan, you're fully covered for emergencies.
01:58Customer: What about international evacuations — is that one hundred percent?
02:04Agent: Yes — your plan includes one hundred percent reimbursement for international medical evacuations.
02:18Customer: Okay, that's what I needed. Let's proceed.
"Your plan includes one hundred percent reimbursement for international medical evacuations."
Knowledge Accuracy — was it correct?
Not just “did they say it” — did it match your policy source?
Was the answer actually correct?
Listen cross-references agent claims against your knowledge base — not just script adherence.
- check_circlePrevent liability from false claims
- check_circleCited source for QA reviewers
- check_circleTenant-configured rubrics — no hardcoded logic
Next — your calls
This tour used placeholder data. A Risk Scan runs on your recordings.
Verify on your calls first
Send a handful of recordings — we show you what Listen surfaces with evidence snippets. Illustrative tour only; real findings come from your audio under NDA or Risk Scan terms.
verified Illustrative UI only — placeholder metrics, filenames, and quotes. Not a live tenant or customer data. Marketing preview; product requires authenticated access.