Pricing for regulated contact centres
Choose the commercial path that matches your team. Start with a structured pilot, move into an ongoing subscription, or speak with us about enterprise, BPO, and high-volume conversation QA agreements.
Proof of Concept Pilot
Contact us for pilot pricing
Start with a free 3–5 Call Risk Scan on listen.abilitix.com.au, or go straight to a structured 4–6 week paid pilot — rubric mapping, calibration, and a findings report. Pilot pricing is confirmed after a 20-minute fit check.
- check_circleCalls scored against your rubric with AI-vs-human calibration review
- check_circleKnowledge accuracy workflow demonstrated where relevant
- check_circleFindings report at close — best for regulated contact centres, insurers, and BPO evaluations
Prefer to talk first? Book a 20-min fit check
Subscription tiers — sales-led today
Starter and Growth pricing below is our published list pricing. New organisations typically start with a proof-of-concept pilot or a sales-led subscription — we handle onboarding and invoicing.
Online self-serve checkout is not open yet. We will enable secure Stripe checkout from this page when general self-serve launches.
Already a customer? Access is provisioned by your administrator after onboarding. Need help signing in, contact listen@abilitix.com.au.
Subscription packages
Published list pricing for contact centres, BPOs, and teams running conversation QA or compliance review — no demo required to see packages. Most buyers start with a Risk Scan or pilot, then Growth — sales-led onboarding today. Billing is scored minutes per period (illustrative call counts below); no per-seat pricing.
Starter
Governed scoring baseline — evidence-backed scorecards and QA workflows. Not our primary tier for regulated compliance programmes (see Growth).
- check_circle5,000 scored minutes per billing period — illustrative ~1,000 calls at 5 min average handle time (anchor — many centres need more; billing is minutes)
- check_circleEvidence-backed scoring & Call Audit Log
- check_circleCommand Centre (beta) attention queues
- check_circleCall summaries & sentiment signals
- check_circleQuality Metrics & human vs AI calibration
- check_circleStarter scorecard templates included
- removeNot included: Knowledge Accuracy (Growth+)
- removeNot included: Rubric Studio (Growth+)
- check_circleEmail support
Growth
Full compliance stack — where Knowledge Accuracy, Rubric Studio, alerts, and case-file export live. Typical starting tier for regulated programmes.
- check_circle15,000 scored minutes per billing period — illustrative ~3,000 calls at 5 min average handle time (anchor — contact sales for volume; billing is minutes)
- check_circleKnowledge Accuracy — Inbox & Ledger
- check_circleCall Intelligence — transcript search & citations
- check_circleAgent Insights
- check_circleCompliance Audit & case-file export
- check_circleCompliance alerting
- check_circleRubric Studio
- check_circleWhite-label branding
- check_circlePriority support
Enterprise & BPO
For larger contact centres, BPO operations, high-volume conversation QA programmes, and annual contract buyers.
- check_circleVolume packages by agreement
- check_circleAnnual agreements, invoicing, and custom commercial terms
- check_circleProgrammatic API access & webhook ingestion
- check_circleDedicated onboarding, calibration, and support
- check_circleSecurity review pack — ISO 27001–aligned ISMS & SOC 2 evidence (NDA; not certified yet)
- check_circleSSO / SAML (by agreement)
school Coach Practice
Governed roleplay on your production rubric — upload a practice call or use live practice (beta) when enabled for your tenant, then score with the same evidence-backed scorecard as production QA.
Live practice uses additional subprocessors (disclosed in our Security overview).
Founding-client promo from $49 AUD per month (limited-time; 150 practice session units per billing period). Standard list $99 AUD per month after the launch window. Live voice (beta) — approved tenants only; subprocessor and privacy checks apply.
Training and calibration support only — not a replacement for manager sign-off or production QA review.
All paid tiers include core governed QA: evidence-backed scoring, zero-tolerance auto-fail detection, QA review workflow, dashboards, summaries, and tenant-isolated data handling. Starter = scoring baseline with templates. Growth+ = Knowledge Accuracy, Rubric Studio, compliance alerts, case file, Call Intelligence, and white-label. Enterprise adds custom volume, API ingest, and invoicing. Typical contact centres exceed published minute caps — ask sales for volume pricing.
Structured onboarding included
Every client engagement begins with onboarding. We map your rubric, calibrate alongside your QA team, and typically deliver first live scores within one week. Onboarding fees vary by engagement size and are confirmed during scoping.
Founding client programme
We are selecting a limited number of founding clients to help shape the product roadmap. Design partners may receive onboarding benefits, additional calibration support, and early access to new capabilities.
Frequently asked questions.
Commercial, compliance, and onboarding — details in your order form and DPA. Security & data FAQ on Platform →
How long does it take to go live?
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Every engagement includes structured onboarding. We map your rubric and calibrate with your QA team; first live scores are typically delivered within about one week after scoping, depending on complexity.
Do you offer pilots?
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Yes — after an optional free 3–5 Call Risk Scan (listen.abilitix.com.au). Paid proof-of-concept pilots are structured 4–6 week engagements with rubric mapping, calibration, and a findings report. Pilot pricing is confirmed after a 20-minute fit check. Contact us for scoped pilot pricing, or book a 20-min fit check first.
Can we customise the scoring rubric?
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Yes. Starter includes provisioned scorecard templates. Growth and Enterprise include Rubric Studio for full rubric authoring, testing, and version history — all tenant-configured.
Is our data separated from other clients?
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The product is multi-tenant with row-level security and tenant-scoped access on every query. Enterprise agreements can include additional isolation and region choices — ask sales.
What happens if the AI score is wrong?
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Human reviewers can override scores with audit trail. Every scored item requires transcript evidence; overrides and decisions are recorded in the append-only event log.
Can we buy through an annual agreement or invoice?
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Yes. Enterprise and pilot engagements use custom commercial terms, invoicing, and annual agreements. Starter and Growth are available sales-led today; self-serve Stripe checkout is planned but not open yet.
How is usage measured?
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Usage is based on scored minutes per billing period (from job duration). Your tenant dashboard shows consumption; automated quota enforcement is on the roadmap — display-only metering is live today.
If you plan in calls, divide scored minutes by your average handle time — e.g. 5,000 minutes is roughly 1,000 five-minute calls. Your handle time may differ.
Published caps are pricing anchors — contact sales for Enterprise volume.
Starter vs Growth — which should we choose?
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Starter: governed scoring, templates, audit trails — no Knowledge Accuracy or Rubric Studio.
Growth: full compliance stack (KA, Rubric Studio, alerts, case file, Call Intelligence). Usual tier for regulated programmes.
Does Listen include call playback?
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No — by design. Audio is removed after scoring. Reviewers use cited transcript evidence; tone checks use your telephony stack. More in Platform FAQ.