Start here — free
See Listen on your calls first
Free 5-call Risk Scan. Findings with transcript evidence in three business days. No signup, no platform change.
- check_circleYour recordings, scored against your scorecard when you send one
- check_circleCited evidence — not a generic AI summary
- check_circleThen choose implementation and a subscription if it fits
Packages and next steps are below. Prefer to talk first? Book a 20-min fit check.
Request your free Risk Scan
Email and organisation only. We will reply with how to send five recordings.
Next commitment
6-week implementation and calibration
After a Risk Scan, or where fit is already clear, we map your rubric, calibrate on sample calls, and reach first live scores typically within about one week after scoping — then continue calibration across the six-week engagement. Scoped and quoted after a 20-minute fit check — not included in platform fees.
- check_circleRubric mapping and AI-vs-human calibration review
- check_circleKnowledge accuracy workflow where relevant
- check_circleFindings readout at close — path into Growth or Enterprise
Choose your platform tier
Package options are shown below. We confirm setup, volume and the appropriate tier after your Risk Scan or fit check. Already a customer? Use Sign in.
Subscription packages
Packages for contact centres, BPOs, and conversation QA teams. Most buyers start with a Risk Scan, then implementation and calibration, then Growth. Billing is scored minutes per period (illustrative call counts below); no per-seat pricing. Fees are quoted after a fit check.
Starter
Governed scoring baseline
For teams starting with evidence-backed QA review and call audit workflows. Not our primary tier for regulated compliance programmes (see Growth).
- check_circle5,000 scored minutes per billing period — illustrative ~1,000 calls at 5 min average handle time. Many centres need more; billing is by scored minutes.
- check_circleEvidence-backed scoring & Call Audit Log
- check_circleCommand Centre (beta) attention queues
- check_circleCall summaries & sentiment signals
- check_circleQuality Metrics & human vs AI calibration
- check_circleStarter scorecard templates included
- removeNot included: Knowledge Accuracy (Growth+)
- removeNot included: Rubric Studio (Growth+)
- check_circleEmail support
Growth
Full compliance stack
For regulated teams adding Knowledge Accuracy, Rubric Studio, alerts and case-file export. Typical starting tier for regulated programmes.
- check_circle15,000 scored minutes per billing period — illustrative ~3,000 calls at 5 min average handle time. Contact sales for volume; billing is by scored minutes.
- check_circleKnowledge Accuracy — Inbox & Ledger
- check_circleCall Intelligence — transcript search & citations
- check_circleAgent Insights
- check_circleCompliance Audit & case-file export
- check_circleCompliance alerting
- check_circleRubric Studio
- check_circleWhite-label branding
- check_circlePriority support
Enterprise & BPO
Custom commercial terms
For larger contact centres, BPO operations, high-volume conversation QA programmes, and annual contract buyers.
- check_circleVolume packages by agreement
- check_circleAnnual agreements, invoicing, and custom commercial terms
- check_circleProgrammatic API access & webhook ingestion
- check_circleDedicated onboarding, calibration, and support
- check_circleSecurity review pack — ISO 27001–aligned ISMS & SOC 2 evidence (NDA; not certified yet)
- check_circleSSO / SAML (by agreement)
school Coach Practice
Governed roleplay on your production rubric — upload a practice call or use live practice (beta) when enabled for your tenant, then score with the same evidence-backed scorecard as production QA.
Live practice uses additional subprocessors (disclosed in our Security overview).
Quoted with your package after a fit check. Session allowances and live practice metering are confirmed at enablement — see Features. Live voice (beta) — approved tenants only; subprocessor and privacy checks apply.
Training and calibration support only — not a replacement for manager sign-off or production QA review.
All paid tiers include core governed QA: evidence-backed scoring, zero-tolerance auto-fail detection, QA review workflow, dashboards, summaries, and tenant-isolated data handling. Starter = scoring baseline with templates. Growth+ = Knowledge Accuracy, Rubric Studio, compliance alerts, case file, Call Intelligence, and white-label. Enterprise adds custom volume, API ingest, and invoicing. Typical contact centres may need custom volume — ask sales for volume pricing.
Go-live setup — one-time · scoped
Platform fees cover scored minutes and features. Go-live setup is a separate one-time fee, quoted after a fit check.
Typically includes: tenant setup; mapping your scoring standards into Listen; calibration on agreed sample calls; dry-run checks; path to first live scores (usually within about one week after scoping, depending on complexity). The separate 6-week implementation and calibration engagement extends mapping, calibration, and a findings readout beyond basic go-live setup.
Larger programmes (multiple rubrics, Knowledge Accuracy, storage ingest, custom volume) are scoped separately. A free 5-call risk scan is available before you commit — that scan is not full go-live setup.
Founding assessment
After a Risk Scan, qualified teams may move into a no-cost founding assessment covering up to 200 calls — one workflow, one rubric, within 30 days. Open while places remain. Not a third free product — the qualified next step after the 5-call scan.
Frequently asked questions.
Commercial, compliance, and onboarding — details in your order form and DPA. Security & data FAQ on Platform →
How long does it take to go live?
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Every paid engagement includes go-live setup as a scoped one-time fee (separate from platform fees). We map your rubric and calibrate with your QA team; first live scores are typically delivered within about one week after scoping, depending on complexity. The paid 6-week implementation and calibration engagement is a fuller programme (continued calibration and findings readout) — not a six-week wait for first scores. See Go-live setup and Next commitment above.
Do you offer a paid proof engagement?
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Yes — start with the free 5-call Risk Scan (form above). Paid 6-week implementation and calibration covers rubric mapping, calibration, and a findings readout — quoted after a 20-minute fit check. First live scores usually arrive early in that window; the full engagement runs about six weeks. Contact sales, or book a fit check.
Can we customise the scoring rubric?
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Yes. Starter includes provisioned scorecard templates. Growth and Enterprise include Rubric Studio for full rubric authoring, testing, and version history — all tenant-configured.
Is our data separated from other clients?
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The product is multi-tenant with row-level security and tenant-scoped access on every query. Enterprise agreements can include additional isolation and region choices — ask sales.
What happens if the AI score is wrong?
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Human reviewers can override scores with audit trail. Every scored item requires transcript evidence; overrides and decisions are recorded in the append-only event log.
Can we buy through an annual agreement or invoice?
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Yes. Enterprise and implementation engagements use custom commercial terms, invoicing, and annual agreements. Starter and Growth are sales-led today.
How is usage measured?
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Usage is based on scored minutes per billing period (from job duration). Your tenant dashboard shows consumption, and period caps on your plan are enforced automatically — new scoring is blocked once the allowance for the period is used.
If you plan in calls, divide scored minutes by your average handle time — e.g. 5,000 minutes is roughly 1,000 five-minute calls. Your handle time may differ.
Package minute allowances are a starting point — contact sales for custom volume.
Starter vs Growth — which should we choose?
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Starter: governed scoring, templates, audit trails — no Knowledge Accuracy or Rubric Studio.
Growth: full compliance stack (KA, Rubric Studio, alerts, case file, Call Intelligence). Usual tier for regulated programmes.
Does Listen include call playback?
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By default, no. Raw audio is deleted after scoring; reviewers use cited transcript evidence, and tone checks stay on your telephony stack. A tenant admin may opt in to retain audio for in-product QA listen-back (bound to the same content retention window as call records) — keep master recordings in your own systems. Same policy on the Platform FAQ and Security overview.