Every call scored. Every gap coachable. Every outcome defensible.
Find the quality, compliance and wrong-answer risks hidden in calls your team never reviews.
Listen scores conversations against your QA framework and approved guidance, then shows the exact evidence behind every material finding.
No platform replacement. Start with uploaded recordings, then connect ingestion when ready.Email listen@abilitix.com.au
| Filename | Agent | Score/Flag | Relative Time |
|---|---|---|---|
| outbound_queue_0842.mp3 | Agent 104 | ZTP | 2h ago |
| inbound_support_017.wav | Agent 217 | 38% | 1d ago |
| service_call_033.mp3 | Agent 088 | 44% | 3d ago |
verified Representative product view — metrics and filenames anonymised. Production scores link to transcript evidence.
A high score can still hide the wrong answer
An agent can greet the customer correctly, follow the process, and still explain a policy, fee, entitlement or next step incorrectly.
- check_circleWas the required behaviour present? Scored against your QA rubric.
- check_circleDid the answer match approved guidance? Checked against the policies or instructions you provide.
- check_circleCan a reviewer verify the finding? Every material result links to supporting conversation evidence.
Illustrative: claim verification
INCONSISTENTPlaceholder example — every production score links to transcript citations.
See what Listen finds in your calls
Five founding assessment places available.
We will begin with a 3–5 call fit check. Qualified teams can then move into a no-cost founding assessment covering up to 200 calls.
One workflow. One rubric. Up to 200 calls. Completed within 30 days.
Applications close 31 August 2026.
You receive
- check_circleEvidence-backed QA and compliance findings
- check_circlePotentially inaccurate or unsupported answers
- check_circleCalls recommended for human review
- check_circleA working session covering review, escalation and coaching
- check_circleA final findings and recommendations readout
No platform fee for the assessment.
Suitable for BPOs, contact centres and regulated customer-operations teams with a named QA, operations or risk sponsor.
Apply for a founding assessment arrow_forwardOr email listen@abilitix.com.au
Used where call quality affects revenue, risk or customer trust
These are representative use cases. Listen also supports insurance, finance, healthcare, utilities and other high-stakes customer operations.
Client assurance
For BPOs and outsourced contact centres that need to prove campaign quality with evidence—not only a QA percentage.
Script and disclosure consistency
For outbound sales, appointment-setting and regulated operations where required wording, disclosures and objection handling vary by agent.
Wrong-answer risk
For insurance, finance, travel, healthcare and other high-stakes teams where inaccurate guidance creates complaints, cost or compliance exposure.
Start with a 3–5 call Risk Scan
Confirm fit before the 200-call founding assessment.
Send a handful of recordings (plus your scorecard or checklist if you have one). We show what Listen finds, with evidence you can review with QA or compliance. Qualified teams can then move into the founding assessment.
What you get
- check_circlePotentially inaccurate claims flagged with evidence
- check_circlePolicy mismatches (when you share checklist bullets)
- check_circleEvidence snippets from your calls
- check_circleClear path into founding assessment if you qualify
No signup. NDA available. Audio deleted after processing; scan artefacts removed within 7 days unless you keep them for a pilot. Fallback: listen@abilitix.com.au · 2–3 business days once we have recordings.
Four steps from visibility to practice
1. Ingest
Upload calls, connect via API, receive secure webhooks, or drop recordings in a tenant-scoped cloud storage inbox (S3-compatible polling — Enterprise).
2. Score
Configurable rubrics score every call with transcript evidence quotes on each check — not black-box labels.
3. Act
Command Centre surfaces what needs attention; reviewers drill into calls, KA workflows, and compliance alerts.
4. Practice
Coach Practice replays failed checks in governed roleplay — upload or live practice (beta) — on the same rubric scorecard. Add-on →
What Listen helps you do
Three outcomes that matter in production. Full depth on the Features page — including optional Coach Practice on the same scorecard.
Find what matters
Score every available call, identify missed checks and surface conversations that need attention.
Prove why it matters
See the conversation evidence, approved-guidance reference and scoring version behind each material finding.
Act on it
Route findings for human review, compliance follow-up or practice using the same rubric.
Built to survive the questions a regulated buyer will ask
We do not claim ISO 27001 or SOC 2 until earned. The essentials are engineered today.
Australian storage at rest
Customer content stored in Sydney (ap-southeast-2). Full subprocessor map on Security.
Audio removed after processing
Listen scores and proves with transcript evidence — it does not keep recordings for replay.
Tenant isolation
Row-level security and JWT-scoped access — cross-tenant tests on every release.
No model training
Deepgram opt-out in code; no Abilitix training on customer data.
Full procurement detail: Security overview · security@abilitix.com.au
Pricing for regulated conversation teams
Most regulated contact centres, BPOs, and conversation QA teams start with a structured pilot. Published list pricing below — sales-led onboarding today (self-serve checkout not open yet). Book a 20-minute fit check or email listen@abilitix.com.au.
Proof of Concept Pilot
Contact us for pilot pricing
Start with a free 3–5 call fit check, apply for a founding assessment, or go straight to a structured 4–6 week paid pilot. Pilot pricing is confirmed after a 20-minute fit check.
Starter
$499/mo
5,000 scored minutes · governed scoring baseline · illustrative ~1,000 calls at 5 min AHT
No KA or Rubric Studio
Growth
$1,199/mo
15,000 scored minutes · full compliance stack · illustrative ~3,000 calls at 5 min AHT
KA, Rubric Studio, alerts, case file
Enterprise & BPO
Custom terms
Volume, API, invoicing
Typical contact centres exceed published minute caps — custom volume, API ingest, and annual terms on Enterprise. Coach Practice — founding-client add-on from $49 AUD/mo (limited-time promo; 150 practice session units/period). Standard list $99 AUD/mo after the launch window. Live voice (beta) — approved tenants only. Details on pricing; contact sales to enable.
Frequently asked questions.
Top questions below — full security and billing detail on Security overview and Pricing.
Are you ISO 27001 or SOC 2 certified?
expand_more
Not yet — and we do not claim a certification we have not earned.
Abilitix runs a shared assurance programme: ISO 27001–aligned ISMS readiness (primary for Australian enterprise and BPO procurement) and SOC 2 Type II–aligned controls (for buyers who map to Trust Services Criteria). Since early 2026 we have produced monthly evidence packs — policies, control mapping, isolation tests, and gap closure. Formal certification or Type II attestation requires an external auditor and observation period; we do not publish a certification date.
Listen is engineered for enterprise vendor reviews today:
- No long-term audio retention — recordings deleted from our storage after transcription and scoring
- Strict tenant isolation — multi-tenant boundaries and audit logging, verified on every release
- Australian data residency (at rest) — Sydney (ap-southeast-2) on Supabase; compute on Fly.io Sydney
- Cross-border AI processing — Deepgram transcription (Australia API endpoint); Anthropic scoring and summaries (United States); optional Gemini and Ask when features enabled; optional Coach Practice live voice (listen/speak AU, persona LLM outside AU) — subprocessor map
- No call data on static hosting — Vercel serves UI assets only; Stripe handles billing metadata only
- Vetted subprocessors — Deepgram model-improvement opt-out enforced in code; executed data processing terms with key AI vendors; commercial API terms for AI partners
What procurement should expect: upfront APP 8 disclosure, subprocessor map, DPA under NDA, tenant isolation tested each release, no training on your calls. Security overview.
We share a security overview, subprocessor map, and ISO/SOC evidence pack under NDA — security@abilitix.com.au. We do not publish ISO 27001 or SOC 2 Type II certification timelines.
Where is our data stored?
expand_more
Customer content at rest is stored in Australia. Voice files are not kept for long-term replay. Audio is transcribed via Deepgram’s Australia API endpoint; transcript text for scoring is processed in the United States (disclosed below).
- Transcripts & tenant data (at rest) — Sydney (ap-southeast-2) Supabase on AWS
- Compute — Fly.io Sydney (orchestration onshore; calls AI partners per subprocessor map)
- Cross-border processing — Deepgram transcription (Australia API endpoint); Anthropic scoring (US); Google Gemini when Call Intelligence is on; Ask Abilitix when Knowledge Accuracy is on; Coach Practice live voice when enabled (listen/speak AU; persona
thinkoutside AU) - Static UI (Vercel) — no customer audio, transcripts, or scores
- Billing (Stripe) — payment and contact details only; no call content
- Voice files — transcribed via Deepgram Australia API endpoint (
mip_opt_outin code), then removed from Abilitix storage after scoring
Full subprocessor table and evolution notice: Security overview. Enterprise buyers can request DPA terms under NDA.
Do you train AI models on our calls?
expand_more
No. Protecting your operational data is a core platform rule.
- Deepgram — executed data processing agreement;
mip_opt_outon batch STT and Coach Practice Voice Agent Settings - Anthropic & Google (when enabled) — commercial API terms; not used to train public base models
- Abilitix — we do not train or fine-tune on customer calls, transcripts, or scores
Your data remains isolated to your tenant.
Do you offer agent coaching or roleplay?
expand_more
Yes — as governed practice, not generic conversation intelligence. Coach Practice is an optional add-on: teams run tenant-configured scenarios (upload or live practice (beta) when enabled) and receive the same rubric scorecard and evidence citations as production QA.
Upload mode uses the standard scoring pipeline (Deepgram AU transcription → Anthropic US scoring). Live practice (beta), when enabled for your tenant, routes agent microphone audio through Deepgram’s Australia endpoint for speech recognition and synthesis; the customer persona dialogue step is processed outside Australia via Deepgram’s managed LLM provider. Live dialogue is not stored in the Listen database; post-session scorecards use the same batch pipeline as production QA. Full disclosure: Security overview.
It is not a black-box coaching chatbot or unsupervised punitive automation. Coaching intelligence — weekly signal packs and manager-reviewed recommendations from production scores — is on the roadmap as a separate governed layer.
Ask sales about Coach add-on availability during pilot or Growth onboarding.
Do you replace our QA or compliance team?
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No. Listen helps QA and compliance teams cover more calls, prioritise review, and defend decisions with evidence. Human judgement stays in the workflow — we support review and escalation, not unsupervised automation.
We already use conversation or speech analytics — how is Listen different?
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Many teams use a broad analytics layer for trends, coaching, and reporting. Listen is the assurance layer for regulated checks: your scorecard, cited transcript evidence per check, knowledge accuracy where configured, and audit events — especially when a client, auditor, or compliance team asks “show me.”
Is each customer's data isolated?
expand_more
Yes. Listen is multi-tenant by design.
- Database isolation — Supabase Row-Level Security; one customer cannot access another's data through the platform
- Application enforcement — tenant identity from authenticated sessions
- Continuous verification — automated cross-tenant tests on every code release